SX Live Events
Geetha Gopalakrishnan & Judith Platz & John Ragsdale 46 min

Build vs Buy: Improving Customer Support Quality With AI Sentiment Analysis

Most organizations are heavily leaning into AI projects to improve customer service and support. But how do you decide what projects to prioritize first? See why Informatica focused on AI sentiment analysis to help transform their support operations and deliver a best-in-class experience across the entire customer journey.


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