Geetha Gopalakrishnan & Judith Platz & John Ragsdale
46 min
Build vs Buy: Improving Customer Support Quality With AI Sentiment Analysis
Most organizations are heavily leaning into AI projects to improve customer service and support. But how do you decide what projects to prioritize first? See why Informatica focused on AI sentiment analysis to help transform their support operations and deliver a best-in-class experience across the entire customer journey.
