S2E9: How to Empower Women in Support Pt. 2

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[MUSIC]

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So we've talked about the building of it and what it is today.

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What do you foresee coming next for CC Women?

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And what do you see for women in the industry in general, Sandy?

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>> Yeah.

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>> Load a question there because for me,

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I envision a future where women and

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women in general but also women specifically in customer contact hold more

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leadership positions and they aren't afraid to speak up or

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talk about their accomplishments.

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And they don't have this fake barrier of imposter syndrome or the glass ceiling

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I understand it's like a construct that's been made.

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But I really hope that in the future we don't have to talk about imposter

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syndrome.

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Women don't have to talk about that and question whether they deserve it.

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Or if they're valuable to a company or

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or talk about breaking the glass ceiling ever again.

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I think we are so smart, we have so many resources at hand here.

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And I just want to make sure that women are confident, they believe themselves.

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And all of their strengths and all of the different valuable

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components that they bring to the table.

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And I really, really want us to realize the potential that we have.

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I know that's like the perfect world for me and

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I feel like that's the future that I would love to see.

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And also too, that we are not afraid to ask for things.

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I know we shy away, we're like no, we don't have to talk about this.

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It's not a big deal, but let's talk about things.

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Let's be very open and candid because without having these conversations,

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we're just not going to progress.

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People are not going to know that it's a problem or

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that it's something that we need to work on.

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So I think also too in the same sense, like more women in tech,

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more women in STEM.

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I've heard horror stories about women in tech, which is unfortunate.

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But I wish that in the future, we are at a place where women are celebrated.

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They know they're worth.

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I think that's so important.

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You know you're worth and you're not afraid to go for

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that promotion or ask for that salary raise or

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do what you know is right for your company and speaking up in that sentence.

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And I think that CC women would be a part of that every step in

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making sure that women achieve this future.

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Whether it is continuing to build this space for

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women wherever we need that space or supporting women where they need the

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support,

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celebrating women, finding solutions together, and

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just sharing opportunities with other women as well too.

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So I want to make sure that with this future,

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this perfect future in mind for women, that CC women is there actively

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to help women achieve their goals, whatever they may look like, whatever it may

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be.

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I just want CC women to be like, know that we have resources.

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We have guys, we have the people to help women progress.

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And where we have more leadership positions in globally,

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not just in the US, not just in the customer contact world,

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but just globally as well too, that women are valued and

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they are compensated properly.

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And we are here to make sure that we also lift other women up to and

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raise other women up with us.

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>> Your passion behind it,

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you're going to move mountains and you have us to help.

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And I have no doubt that this is what we're going to see in our lifetime.

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>> Yeah, I hope so.

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>> Yes.

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>> Absolutely.

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>> I really hope so.

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>> Okay, what are you most looking forward to in the next three months of your

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life?

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>> Oh gosh, that is another loaded question because as the joke is,

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there's always another CCW event.

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>> [LAUGH]

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>> Yeah, we always joke about that and it's true.

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So we do have CCW Nashville coming up.

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We do have a wonderful lineup of speakers where we talk about self-compassion,

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which we definitely need more of.

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And then we're going to end the day for the CC Women's Summit with some line

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dancing.

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So that's a little fun activity for all of us.

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I'm really excited to continue to share the word of CC women,

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like who we are and what we do.

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And just for the next three months, I hope that we're able to spread

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the awareness of CC women so that women are just aware that we are here.

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And then we do a good job on making sure we welcome those women,

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men and allies into our community.

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So still a lot of work to do in the next three months, but excited for

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all of the events, all of the different webinars that we have coming up as well

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too.

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So still a busy end of the year for us, but thrilled that we can provide all

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of these different events and resources for everyone out there.

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Awesome.

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Okay. Two last questions, ready?

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Yeah.

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Okay.

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What is the show that you binge watch and you don't want anybody to know that

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you're

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doing it because it's just a little dark or something.

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Go ahead.

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Oh my gosh.

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I'll fill this up.

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I'll admit.

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Okay, you go first?

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Okay.

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I'll admit.

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I finished watching Love Is Blind UK edition and I binge in a day.

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And I got nothing done.

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And I just felt a little off when I did it and yet I'm willing to admit I did

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it and

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I enjoyed it.

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Okay.

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Well, great answer because that's actually why it's so cute, but the US edition

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So we have a little bit of, I don't know if my husband wants to share this, but

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so

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Mark and I, my husband and I, we actually love Love Is Blind.

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It is all the right amounts of guilty pleasure, trash, but also at the same

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time, like, no,

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like you don't have to think about it.

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So we've been obsessed with every season and the ritual that we have is we

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actually bought

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the glasses from Love Is It The Gold Goblet.

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So we have the gold goldlets that we use while we watch.

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And we actually have, it gets worse.

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We actually have a bracket.

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A bracket.

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It does get worse.

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Okay.

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So like as soon as they all propose, we have a bracket of like, if they'll

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continue, if

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they'll say yes or no.

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And then we also have like, if they do say yes, do they break up afterwards?

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And during that time period, both of us were not allowed to like look up social

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media things

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related to Love Is Blind.

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So we have to block all of that out.

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So that's the guilty pleasure.

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And now, our next guilty pleasure right now is the Golden Bachelorette.

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Okay.

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Okay.

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So we watch the Love Is Blind UK edition.

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I have to.

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Okay.

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So it totally changed my mind about Love Is Blind by the way.

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Okay.

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It's, it's, it has a whole different, ready for this word, a whole different

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level of

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class to it in the UK.

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Um, yes.

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Is that because of the accent?

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It could be.

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It could be.

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Yeah.

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Okay.

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Okay.

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One last one last question I promise you.

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Yeah.

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Yeah.

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Yeah.

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Tell me the one business term that if you could just nix it from the world,

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nobody would

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ever use this piece of business jargon again.

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One word of phrase something.

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I, I, I, initiatives.

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Okay.

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All right.

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You just want it gone.

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Our company is pledging to, I don't know, D.I.

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initiatives.

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I think it's a farce for a hot take, hot take.

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But the reason why I say that if I'm allowed to give a reasoning is I think

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maybe it's

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because I'm like a double whammy of like diversity, I'm an Asian woman.

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I'm a minority, you know, all of that.

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Great.

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But it's, you know, it's, D.I. is like very deeply rooted.

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Like it's a deeper issue than just like we're going to have these ERGs or we're

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going

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to celebrate like a API month, but it's like a deeper rooted issue where like

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people,

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companies really have to understand what's going on here.

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It's not just like a one time thing where like we're going to support, you know

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, good

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example, Black Lives Matter during that time, you know, every company was like,

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we're going

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to support.

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We're going to do the blackout, the Black Lives Matter.

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But then like afterwards, nothing came from it.

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It wasn't consistent.

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So as much as I love companies recognizing that they need D.I.A. initiatives or

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, you

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know, they need a whole department for this.

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Yeah, they do.

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And people forget that it's like a constant thing.

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Like I'm not Asian and I'm not a woman just one day.

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Like it's like a whole, it's my entire being.

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So I wish that word or that initiative that people have or, you know, talk

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about is out

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the door and it's a more, it's a more consistent thing.

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I don't have the answers, but that really does grind my gears, Judy.

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Okay.

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And now I understand why love is flying pulls you away and you can sneak into

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that, right?

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I get it.

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Yeah.

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Yeah.

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Hot take.

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Sorry, everybody.

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No, it's perfect.

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Sandy, you have been an a pleasure and I just, you know, again, thank you.

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If somebody wants to know more about CC Women, do your shameless plug before we

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sign off.

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I mean, please go to customercontactwomanplural.com.

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That's our wonderful, beautiful website.

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Just follow us on LinkedIn.

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Just look up CC Women.

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And then on Instagram as well too, it's @CCWomenStrong.

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Instagram is a little fun because it's not all educational resources.

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It's a lot of behind the scenes and you see what the team is up to and what we

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're doing

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in general as well too.

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So please come join us, come to an event as well too and just check us out.

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We do have a lot of fun.

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I promise you and it's not all serious and it's not all buttoned up business.

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So please do join us if you're able to do so.

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I think we just gave him a taste of what it could be like.

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So absolutely.

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You'd either encourage them or discourage them.

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It could be either.

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Thank you so much, Sandy.

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Thank you, Judy.

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It was wonderful.

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Thank you for having me and appreciate it.

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[MUSIC]