SX Live Events
Mohammed Ajouz & Alice Petrovich 59 min

The Power of Satisfied Employees: Unleashing Happy Customers, Retention, and Loyalty

Mohammed Ajouz, SVP, Global Head of Product Support, SAP / Alice Petrovich, Head of the Executive Office, Product Support, SAP - Empowering employees is the hidden secret to boosting customer loyalty and driving customer retention. This transformative approach requires continually reducing employee effort, really listening to your people, and leading with purpose. By investing in true employee empowerment, you can revolutionize the customer experience your company offers.


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