S1E6: 2024 Predictions for the Support and Success Industry

Judi shares her 2024 predictions - including what she thinks will finally catch on, what will get phased out, and her advice on how to organize your plans for career progression in the new year.

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EXCLUSIVE

S1E4: Reducing Escalations, Measuring What Matters, Changing Culture, and the Importance of Listening

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EXCLUSIVE

S1E3: Fostering Collaboration Between CX and Other Departments

Ryan Radcliff & Judith Platz | 20 min