SX Live Events
Judith Platz & Ryan Radcliff 20 min

Ep 3: Fostering Collaboration Between CX and Other Departments

In the latest episode of '15 Minutes with Judi,' Judi breaks down how her department is planning for the next year, how she builds a customer-centric culture, her approach to turning negative experiences into positive outcomes, and the metrics she’s using to define her department’s success. Every other week, Judith Platz will discuss a topic related to customer support and success, have a guest on, or answer questions from you! To submit a question or request to join, send an email to [email protected].


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