Case Study: How Salesforce Shifted Escalations from Reactive to Proactive

Jennifer Weber, Director, Chief of Staff, Technical Support, Salesforce - Join Jennifer and Max as they lay out how Salesforce took their already top-class support organization to another level by taking prescriptive action on customer signals.

You Might Also Like

---

EXCLUSIVE

The Road to Support Efficiency and Better Outcomes

Tom Sweeny | 46 min

EXCLUSIVE

The Five Finance Love Languages: Learning How to Talk to the CFO

Kincy Clark | 59 min