Tom Sweeny
46 min
The Road to Support Efficiency and Better Outcomes
Tom Sweeny, CEO, ServiceXRG - Support must transform to find better ways to drive efficiency and attain improved outcomes without compromising the support experience. Support leaders must focus resources on initiatives that will make the biggest impact and justify incremental funding by making the case for Support’s contributions to the business. This session offers focused research insights to facilitate the successful execution of initiatives that increase support efficiency and deliver measurable outcomes. Topics include establishing key performance metrics to measure support efficiency, outcomes, and the overall contribution of support to the business.
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