SX Live Events
Support VP Roundtable 60 min

Enabling Growth for Support Engineers: The Starting Point for Technical Talent

Marilyn Lin, Vice President, Global Customer Support Delphix / Jason McWhorter, Support Consultant and Former VP of Global Support Fourth / Marlene Summers, Vice President, Product Success / Liz Bronson, VP of People, SupportLogic - Support engineers play a vital role in ensuring customer satisfaction and driving business success. But how can organizations empower and cultivate growth opportunities for these invaluable team members? Join our panel of industry experts as they share invaluable insights, best practices, and proven strategies for enabling the growth and professional development of support engineers. Discover effective approaches to recruit, onboard, and nurture support engineers, creating an environment that fosters continuous learning and advancement. Learn about the importance of tailored training programs, mentorship opportunities, and ongoing skill development initiatives that empower engineers to expand their technical expertise and enhance their problem-solving capabilities. Our panelists provide actionable insights to help you optimize the support engineer experience.


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