SX Live Events
Ryan Radcliff & Rob Hartwig 24 min

Ep 2: Proactive Alerts: Increase Operational Efficiency

Prompt service is a crucial part of elite customer support. Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case. Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders. With Alerts, that is all automated. When customers express specific sentiments or make specific requests within a case, SupportLogic Alerts can notify the person most capable of coming to the rescue. Just set up alerts and put them to work for you.


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