SX Live Events
Ryan Radcliff & Anne Barry 39 min

Ep 1: Customer Sentiment Analysis: Go Beyond Surveys

Customer support is typically catching up with CSAT, NPS surveys, and other lagging indicators of customer satisfaction. This leaves teams reacting after a case has already closed, or making support operations decisions based on small sample sizes of survey takers. The better way is by using customer sentiment analysis, an automated process for discovering and measuring how customers feel about your product, brand, or service. In this webinar, learn how you can harness the true voice of the customer with sentiment analysis.


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