SX Live Events
Support VP Roundtable 43 min

Putting Tech Support Engineers on the Fast Track

This panel from SX Live 2022 discusses career development and how agents themselves, managers, and executives can help foster, both inside and outside the support organization, the career development of agents. Joining the panel is Don Carroll - Service Delivery and Product Support Leader at UiPath, Ben Hamann - Global Director of Technical Support at Salesforce, Brandon Munroe - Director of Global Technical Support at OSIsoft, and Francoise Tourniaire - Author of the Art of Support, FT Works.


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