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John Ragsdale 38 min

Envisioning the Future for Support Technicians

John Ragsdale, distinguished researcher and VP of Technology Ecosystems at TSIA, discusses the following topics during TSIA 2022: Support as a critical player in account health and profitability, the challenge of navigating through the oceans of support data and knowledge, the tech stack required to enable proactive support, and how to enable support engineers to streamline tools themselves.

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