Al Hahn, Executive Director, The Association of Support Professionals (ASP) / David Kay, Principal, DB Kay & Associates / Judith Platz, Chief Customer Officer, SupportLogic / Francoise Tourniaire, Founder, FT Works / Blake Cohlan and Lily Zylstra, SupportLogic - Recognizing organizations, teams, and individuals for innovation, creativity, and process improvements in delivering excellent support experiences.