Ep 5: The 3 Best Metrics for Measuring Team Performance

Marlene Summers from Salesforce discusses her most effective metrics for measuring support team performance. This is an excerpt from the SX Live City Tour in Austin.

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EXCLUSIVE

Ep 4: How to Manage Cost Cutting in Support Organizations

SX Live City Tour: Austin | 5 min

EXCLUSIVE

Ep 3: The Secret to Cross-Functional Success

SX Live City Tour: Seattle | 5 min