SX Live Events
SX Live 2022 Panel 49 min

The Revenue Impact of Support Experience

In this panel discussion from SX Live 2022, Brett Frazer, John Kearney, Judith Platz, Krishna Raja, Anand Verma, and Gordana Warga tackle the following topics: - Low switching barriers placing a stronger emphasis on quality support - Seeing support as a revenue center - Initiatives around making support a seamless experience for customers - Where the future of the support is headed


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