Francoise Tourniaire 25 min

Where Does Your Org Fall on the Support Maturity Model?

Name: Where Does Your Org Fall on the Support Maturity Model?
Uploaded: 2023-12-06T00:01:05+00:00
Duration: 25 min
Description: Francoise Tourniaire, author of The Art of Support, breaks down the support maturity model. There are three reasons why you may need a maturity model: to evaluate your organization, to help you identify areas for improvement, and to build momentum for org-changing ideas. This presentation was recorded as part of SX Live 2022.

Francoise Tourniaire, author of The Art of Support, breaks down the support maturity model. There are three reasons why you may need a maturity model: to evaluate your organization, to help you identify areas for improvement, and to build momentum for org-changing ideas. This presentation was recorded as part of SX Live 2022.

EXCLUSIVE

Opportunities and Risks of Generative AI with Deepam Mishra

Deepam Mishra | 39 min

EXCLUSIVE

Aligning Support and Success with AI to Improve Customer Retention

Krishna Raj Raja & Nick Mehta | 45 min

This is a test comment.

This is a longer test comment to see how this looks if the person decides to ramble a bit. So they're rambling and rambling and then they even lorem ipsum.

author

Where Does Your Org Fall on the Support Maturity Model?

You Might Also Like

Opportunities and Risks of Generative AI with Deepam Mishra

Aligning Support and Success with AI to Improve Customer Retention

Join the Insiders

Thanks for subscribing!

Magic Link Code Invalid

Edit Profile