Francoise Tourniaire
25 min
Where Does Your Org Fall on the Support Maturity Model?
Francoise Tourniaire, author of The Art of Support, breaks down the support maturity model. There are three reasons why you may need a maturity model: to evaluate your organization, to help you identify areas for improvement, and to build momentum for org-changing ideas. This presentation was recorded as part of SX Live 2022.
