Max Greene & Ryan Radcliff
31 min
5 Ways Customer Success Can Use Support Data to Reduce Churn
Max Greene, Sr. Customer Support Manager, SupportLogic / Ryan Radcliff, Sr. Product Marketing Manager, SupportLogic - Harnessing customer support insights can have a profound effect on your entire organization, starting with CSMs. When your customer success team doesn’t know about a customers’ support tickets, they may not realize there are recurring issues they could help address. When customer success harnesses customer sentiment and support data, they’re better equipped to proactively address problems—and they have the precise, clear-cut data they need to retain customers. We’ outline the workflows that lead to our own customers’ success and show how we bring that into Gainsight.
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