CX Roundtable
61 min
Elevating Customer Experience with Strong Cross-Functional Collaboration
Taylor Armstrong, Director Of CX Operations, GlossGenius / Dean Robison, SVP of Customer Service and Support, ServiceNow / Bobby Sands, VP Customer Excellence, Avalara / Jessica Umayam, Manager, Customer Excellence, Avalara / Judith Platz, CCO, SupportLogic - How support and customer success teams can better collaborate with cross-functional teams to elevate the customer experience. This panel discusses the tools, processes, management, and outcomes vital for success.
