Marlene Summers
57 min
Business Outcomes Through Success and Support Synergies: No New Headcount Needed
Marlene Summers, Vice President, Product Success, Salesforce - Designed for Customer Success and Support Service leaders, you will learn five program initiatives to address burning customers' needs and foster a healthy culture of team collaboration, without the need for investment. - Permissions and Licensing - Mapping “I bought It” to “Turning It on” - Routing the dreaded “Out of Scope” issues - Implementation Support: Who you gonna call when Professional Services isn’t an option - Co-Piloting Technical Resolutions through your Engineering organization - Product Feedback - Two voices are louder than one The end result? Your customers get what they want without having to navigate through your internal org chart and escalate to the C-Suite.
