SX Live Events
Shahab Riazi 48 min

How to Build a Pain Chain for Better Adoption and Upsell

Shahab Riazi, Customer Success, Box, Inc. - Building Org charts is so yesterday! Building a Pain Chain for an organization, now that's the ticket to more upsell and adoption in an organization. In the session, er show how Customer Success Managers can build pain chains for their customers using different research methodologies and implementation maps.


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