SX Live Events
John Ragsdale 59 min

Support + Success: Better Together

John Ragsdale, Distinguished Researcher, Vice President of Technology Ecosystems at Technology Services Industry Association (TSIA) - Customer success outcomes often depend on delivering a good support experience, according to The Technology and Services Industry Association (TSIA). In particular, lower resolution times and high assisted support satisfaction correlate to higher renewal rates. John Ragsdale, a distinguished researcher and the vice president of technology ecosystems for TSIA, presents “Support + Success: Better Together”, a keynote on the importance of harnessing support insights to accomplish the goals of customer success and the business as a whole.


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