Emre Tekoglu
42 min
Every Support Case Tells a Story, If You Just Listen!
Emre Tekoglu, VP, Customer Support, Zywave - Join Emre as he presents the importance of listening in customer support. This session explains how listening can help you understand customers' needs and emotions. Emre provides examples of situations where listening made a significant difference in resolving a customer's issue and how to leverage AI/NLP solutions to understand each and every case.
