Dana Alvarenga & Emre Tekoglu & Oren Yaqobi
58 min
Hidden Signals - How CX is Getting Proactive by Finding the Needles in the Haystack
Dana Alvarenga, VP Customer Experience, Slapfive / Emre Tekoglu, VP, Customer Support, Zywave / Oren Yaqobi, SVP Customer Success, Redis / John Kelly, COO, SupportLogic - Support organizations are no longer content with reactive problem-solving; they are now embracing proactive approaches to identify and address customer needs before they become problems. But how do support teams sift through the haystack of data to find the hidden signals that hold the key to customer satisfaction and loyalty? Join our panel as they share innovative techniques, cutting-edge technologies, and data-driven strategies that enable support teams to anticipate customer needs and deliver proactive solutions.
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