Patrick Martin 29 min

Improving the Support Experience with Contextual Relevance

Name: Improving the Support Experience with Contextual Relevance
Uploaded: 2023-11-17T00:34:14+00:00
Duration: 29 min
Description: In this presentation from SX Live 2022, Coveo CCO Patrick Martin explains how to improve the support experience through contextual relevance, including how to route cases intelligently and provide the right information to reduce MTTR and improve customer satisfaction.

In this presentation from SX Live 2022, Coveo CCO Patrick Martin explains how to improve the support experience through contextual relevance, including how to route cases intelligently and provide the right information to reduce MTTR and improve customer satisfaction.

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Improving the Support Experience with Contextual Relevance

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