Improving the Support Experience with Contextual Relevance

In this presentation from SX Live 2022, Coveo CCO Patrick Martin explains how to improve the support experience through contextual relevance, including how to route cases intelligently and provide the right information to reduce MTTR and improve customer satisfaction.

You Might Also Like

---

EXCLUSIVE

Opportunities and Risks of Generative AI with Deepam Mishra

Deepam Mishra | 39 min

EXCLUSIVE

The Catalyst to Transforming CX with Patrick Martin

Patrick Martin | 50 min