Judith Platz & Joe Andrews
17 min
S1E12: From Analyst to SX Management Advocate with Joe Andrews
Dive into "15 Mins with Judi" as Joe Andrews, SupportLogic's CMO, uncovers the game-changing potential of AI sentiment analysis for customer success in the Subscription Economy. They discuss how marketing and CS collaboration fuel revenue growth, and explore why Support Experience Management is the next big category, alongside insights from the SX Live community.
