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Ask Max: SupportLogic Tips and Tricks

SupportLogic expert Max Greene gives bite-sized lessons on getting the most from the platform and hitting your customer support goals.

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My #1 Case Alert
03:03

My #1 Case Alert

Find the Biggest Case Drivers
01:36

Find the Biggest Case Drivers

How CSMs Benefit from Predictive Support Signals (Extended)
25:40

How CSMs Benefit from Predictive Support Signals (Extended)

Agent Heat Maps: My Favorite Dashboard
03:28

Agent Heat Maps: My Favorite Dashboard

The Fastest Way to Find Support Case Anomalies
01:31

The Fastest Way to Find Support Case Anomalies

Virtual Teams: Filter for Customers and Teams
02:57

Virtual Teams: Filter for Customers and Teams

The Ultimate Backlog Extinguisher
06:05

The Ultimate Backlog Extinguisher

Trend Analytics 101
02:47

Trend Analytics 101

How to Make More Impactful, Data-based Decisions
03:44

How to Make More Impactful, Data-based Decisions

Escalation Prevention 101
03:08

Escalation Prevention 101

My #1 Console Tip for Support Managers
01:10

My #1 Console Tip for Support Managers

SupportLogic Basics: The 10,000-foot View
02:49

SupportLogic Basics: The 10,000-foot View

How to Take Immediate Action using AI Workflows
05:46

How to Take Immediate Action using AI Workflows

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