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Ask Max: SupportLogic Tips and Tricks

SupportLogic expert Max Greene gives bite-sized lessons on getting the most from the platform and hitting your customer support goals.

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Virtual Teams: Filter for Customers and Teams
02:58
My #1 Console Tip for Support Managers
01:11
SupportLogic Basics: The 10,000-foot View
02:50
How to Make More Impactful, Data-based Decisions
03:46
Find the Biggest Case Drivers
01:37
Escalation Prevention 101
03:09
How CSMs Benefit from Predictive Support Signals (Extended)
25:41
How to Take Immediate Action using AI Workflows
05:48
The Fastest Way to Find Support Case Anomalies
01:32
Trend Analytics 101
02:48
My #1 Case Alert
03:04
The Ultimate Backlog Extinguisher
06:06
Agent Heat Maps: My Favorite Dashboard
02:46
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