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Ask Max: SupportLogic Tips and Tricks

SupportLogic expert Max Greene gives bite-sized lessons on getting the most from the platform and hitting your customer support goals.

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My #1 Case Alert
03:03
Find the Biggest Case Drivers
01:36
How CSMs Benefit from Predictive Support Signals (Extended)
25:40
Agent Heat Maps: My Favorite Dashboard
03:28
The Fastest Way to Find Support Case Anomalies
01:31
Virtual Teams: Filter for Customers and Teams
02:57
The Ultimate Backlog Extinguisher
06:05
Trend Analytics 101
02:47
How to Make More Impactful, Data-based Decisions
03:44
Escalation Prevention 101
03:08
My #1 Console Tip for Support Managers
01:10
SupportLogic Basics: The 10,000-foot View
02:49
How to Take Immediate Action using AI Workflows
05:46
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