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Support Experience Conference 2024
On-Demand Videos

Watch every session from 2024’s in-person conference — including product keynotes, solution deep dives, and panel discussions.

Krishna Raj Raja at the 2024 Support Experience Conference

Intro — SX Live 2024

2024 Conference Introduction

11:35

2024 Conference Introduction

Keynotes - SX Live 2024

2024 Support Experience Awards Ceremony

25:56

2024 Support Experience Awards Ceremony

A Knowledge Copilot for Your Entire Company using Precision RAG

25:31

A Knowledge Copilot for Your Entire Company using Precision RAG

Opening Keynote: Winning the Hearts, Minds and Wallets of Customers Using Artificial Intelligence

01:14:22

Opening Keynote: Winning the Hearts, Minds and Wallets of Customers Using Artificial Intelligence

Product Keynote: Redefining Post-Sales CX with AI

37:26

Product Keynote: Redefining Post-Sales CX with AI

Customer Story: Certinia + SupportLogic

05:55

Customer Story: Certinia + SupportLogic

Customer Story: Basware + SupportLogic

08:37

Customer Story: Basware + SupportLogic

Customer Story: HPE + SupportLogic

15:30

Customer Story: HPE + SupportLogic

Panel Discussions - SX Live 2024

What Successful Brands are Doing to Improve Post-Sales CX at Scale

41:34

What Successful Brands are Doing to Improve Post-Sales CX at Scale

How Generative AI is Transforming Post-Sales CX

42:55

How Generative AI is Transforming Post-Sales CX

Build vs Buy: Evolving the Post-Sales AI Solution Stack

46:42

Build vs Buy: Evolving the Post-Sales AI Solution Stack

CCWomen Lunch Panel

32:55

CCWomen Lunch Panel

Solution Deep Dives - SX Live 2024

The Elephant in the Queue — Reducing Backlog with Efficiency

29:35

The Elephant in the Queue — Reducing Backlog with Efficiency

How Generative AI Improves Support Experience

23:36

How Generative AI Improves Support Experience

Omnichannel Support - Integrating Voice and Chat in SupportLogic

19:00

Omnichannel Support - Integrating Voice and Chat in SupportLogic

Maximizing Your CRM Investment using Custom Fields

22:05

Maximizing Your CRM Investment using Custom Fields

Inside the Intelligence: SupportLogic Machine Learning Architecture

33:31

Inside the Intelligence: SupportLogic Machine Learning Architecture

Improve Retention with Predictive Support Signals

18:45

Improve Retention with Predictive Support Signals

Identifying Upsell Opportunities Using SupportLogic

28:11

Identifying Upsell Opportunities Using SupportLogic

How to Slash Your Customer Escalations with AI

31:00

How to Slash Your Customer Escalations with AI

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