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Browse Our Collection of Videos and Original Series

Video Library

SX Live brings industry heavyweights and trailblazers together to grow and protect your business at every phase of the customer journey. Every week, you’ll see new content added.

2024 Support Experience Conference

2024 Conference Introduction
11:35
Opening Keynote: Winning the Hearts, Minds and Wallets of Customers Using Artificial Intelligence
01:14:22
A Knowledge Copilot for Your Entire Company using Precision RAG
25:31
Product Keynote: Redefining Post-Sales CX with AI
37:26
2024 Support Experience Awards Ceremony
25:56
Customer Story: Certinia + SupportLogic
05:55
Customer Story: Basware + SupportLogic
08:37
Customer Story: HPE + SupportLogic
15:30

15 Minutes with Judi

Marilyn Lin: A Safe Space to Grow (S3E7)
11:23
Marilyn Lin: The Heart of Strong Leadership (S3E6)
17:31
Phillip Rosenzweig: Mastering the Art of Frontline Leadership (S3E5)
14:47
Dave Hare: Cross-Functional Evangelism (S3E4)
09:46
Dave Hare: Becoming a Support Evangelist (S3E3)
17:53
Sri Velamoor: Stay, Spend, Recommend (S3E2)
12:39
Sri Velamoor: The Hierarchy of Customer Needs (S3E1)
13:27
Julie Baxter-Rudd: Creative Leadership - Keeping Support Teams in Sync (S2E13)
17:50

Ask Max! SupportLogic Tips + Tricks

Virtual Teams: Filter for Customers and Teams
02:58
My #1 Console Tip for Support Managers
01:11
SupportLogic Basics: The 10,000-foot View
02:50
How to Make More Impactful, Data-based Decisions
03:46
Find the Biggest Case Drivers
01:37
Escalation Prevention 101
03:09
Your CSM Team Is Missing This (It Costs You Customers)
25:41
How to Take Immediate Action using AI Workflows
05:48

Solution Deep Dives

Real-World Gen AI Tools: Built for Complex Enterprise Support
54:42
Your Support Team Has Gold—Here's How to Use It in Gainsight
46:54
Proving ROI: Making the Business Case for Unified Monitoring with SupportLogic
30:54
Customer Sentiment: The First Step to Proactive Enterprise Support
40:40
Knowledge Co-Pilot: The Future of Answer Engines with SupportLogic Precision RAG
43:39
Proactive Alerts: Increase Operational Efficiency in Enterprise Customer Support
24:18
Why CSAT Scores Don't Tell the Real Story? Replace Surveys With Sentiment Analysis
39:15
SupportLogic Auto-Case Routing: No More Time-Consuming Assignments
55:29
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