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Browse Our Collection of Videos and Original Series

Video Library

SX Live brings industry heavyweights and trailblazers together to grow and protect your business at every phase of the customer journey. Every week, you’ll see new content added.

2024 Support Experience Conference

2024 Conference Introduction
11:35
Opening Keynote: Winning the Hearts, Minds and Wallets of Customers Using Artificial Intelligence
01:14:22
A Knowledge Copilot for Your Entire Company using Precision RAG
25:31
Product Keynote: Redefining Post-Sales CX with AI
37:26
2024 Support Experience Awards Ceremony
25:56
Customer Story: Certinia + SupportLogic
05:55
Customer Story: Basware + SupportLogic
08:37
Customer Story: HPE + SupportLogic
15:30

15 Minutes with Judi

Marilyn Lin: A Safe Space to Grow (S3E7)
11:23
Marilyn Lin: The Heart of Strong Leadership (S3E6)
17:31
Phillip Rosenzweig: Mastering the Art of Frontline Leadership (S3E5)
14:47
Dave Hare: Cross-Functional Evangelism (S3E4)
09:46
Dave Hare: Becoming a Support Evangelist (S3E3)
17:53
Sri Velamoor: Stay, Spend, Recommend (S3E2)
12:39
Sri Velamoor: The Hierarchy of Customer Needs (S3E1)
13:27
Julie Baxter-Rudd: Creative Leadership - Keeping Support Teams in Sync (S2E13)
17:50

Ask Max! SupportLogic Tips + Tricks

My #1 Case Alert
03:03
Find the Biggest Case Drivers
01:36
How CSMs Benefit from Predictive Support Signals (Extended)
25:40
Agent Heat Maps: My Favorite Dashboard
03:28
The Fastest Way to Find Support Case Anomalies
01:31
Virtual Teams: Filter for Customers and Teams
02:57
The Ultimate Backlog Extinguisher
06:05
Trend Analytics 101
02:47

Solution Deep Dives

Sentiment Analysis: Go Beyond Surveys
39:14
Proving ROI: Making the Business Case for Unified Monitoring
30:53
Support Analytics: Getting Truly Proactive
39:04
Real-World Gen AI: Built for Complex Support
54:41
Knowledge Co-Pilot: The Future of Answer Engines with Precision RAG
43:37
Escalation Reduction: Your Prescription to Efficiency
50:10
Customer Sentiment: The First Step to Proactive Support
40:39
Gainsight: The Power of Integrating Support Insights
46:53
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