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Support Experience Conference 2024
On-Demand Videos

Watch every session from 2024’s in-person conference — including product keynotes, solution deep dives, and panel discussions.

Krishna Raj Raja at the 2024 Support Experience Conference
Intro — SX Live 2024
2024 Conference Introduction
11:35
Keynotes - SX Live 2024
2024 Support Experience Awards Ceremony
25:56
A Knowledge Copilot for Your Entire Company using Precision RAG
25:31
Opening Keynote: Winning the Hearts, Minds and Wallets of Customers Using Artificial Intelligence
01:14:22
Product Keynote: Redefining Post-Sales CX with AI
37:26
Customer Story: Certinia + SupportLogic
05:55
Customer Story: Basware + SupportLogic
08:37
Customer Story: HPE + SupportLogic
15:30
Panel Discussions - SX Live 2024
What Successful Brands are Doing to Improve Post-Sales CX at Scale
41:34
How Generative AI is Transforming Post-Sales CX
42:55
Build vs Buy: Evolving the Post-Sales AI Solution Stack
46:42
CCWomen Lunch Panel
32:55
Solution Deep Dives - SX Live 2024
The Elephant in the Queue — Reducing Backlog with Efficiency
29:35
How Generative AI Improves Support Experience
23:36
Omnichannel Support - Integrating Voice and Chat in SupportLogic
19:00
Maximizing Your CRM Investment using Custom Fields
22:05
Inside the Intelligence: SupportLogic Machine Learning Architecture
33:31
Improve Retention with Predictive Support Signals
18:45
Identifying Upsell Opportunities Using SupportLogic
28:11
How to Slash Your Customer Escalations with AI
31:00
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