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2022 SX Live Virtual Conference

Watch every session from the first SX Live virtual conference, including lively discussions on the future of Support Experience.

Marilyn Lin: A Safe Space to Grow (S3E7)
11:23
Marilyn Lin: The Heart of Strong Leadership (S3E6)
17:31
Phillip Rosenzweig: Mastering the Art of Frontline Leadership (S3E5)
14:47
Dave Hare: Cross-Functional Evangelism (S3E4)
09:46
Dave Hare: Becoming a Support Evangelist (S3E3)
17:53
Sri Velamoor: Stay, Spend, Recommend (S3E2)
12:39
Sri Velamoor: The Hierarchy of Customer Needs (S3E1)
13:27
Julie Baxter-Rudd: Creative Leadership - Keeping Support Teams in Sync (S2E13)
17:50
Julie Baxter-Rudd: Shaping Careers in Large Organizations (S2E12)
15:46
Chitra Madhwacharyula: A Passion for Bridging AI and Advocacy (S2E11)
17:07
Chitra Madhwacharyula: How to Drive Support Innovation Through AI and Empathy (S2E10)
15:31
Sandy Ko Fonseca: The Importance of Advocating for Yourself (S2E9)
11:13
Sandy Ko Fonseca: Empowering Women in Support (S2E8)
14:59
Chris Warticki: Solve Your Problems Before Buying Tech (S2E7)
11:45
Chris Warticki: How to Spark Collaboration in Support Teams (S2E6)
14:16
Dr. Hui Wu-Curtis: Boost Employees for Long-Term Customer Success (S2E5)
20:35
Shilpa Verma: A Love for People Leadership (S2E4)
15:15
Shilpa Verma: Empowering Support Operations with AI (S2E3)
13:24
Chris Romrell: Proactive Support Using AI (S2E2)
15:06
Irit Eizips: Building a Customer Success Empire (S2E1)
16:47
Joe Andrews: Allies and Aspirations (S1E13)
19:15
Joe Andrews: From Analyst to Support Experience Advocate (S1E12)
17:28
Marlene Summers: Maintaining Work/Life Balance (S1E11)
14:40
Marlene Summers: Cultivating Authenticity as an Executive (S1E10)
13:41
Jacob Goodstein: Allyship Over Everything (S1E9)
17:40
Sanjeet Bali: Staying Fearless and Keeping Teams Motivated (S1E8)
15:18
Sanjeet Bali: The Importance of Monetization and Aligning to Business Goals (S1E7)
14:58
2024 Predictions for Support and Success (S1E6)
15:21
A Business Continuity Plan that Holds Up (S1E5)
15:21
Reducing Escalations, Measuring What Matters, and Changing Culture (S1E4)
13:37
Fostering Collaboration Between CX and Other Departments (S1E3)
20:17
Making an Impact at Speaking Events (S1E2)
14:52
Highlights from TSIA Envision 2023 (S1E1)
15:20
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