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2022 SX Live Virtual Conference

Watch every session from the first SX Live virtual conference, including lively discussions on the future of Support Experience.

Chitra Madhwacharyula: How to Drive Support Innovation Through AI and Empathy (S2E10)
15:31

Chitra Madhwacharyula: How to Drive Support Innovation Through AI and Empathy (S2E10)

Sandy Ko Fonseca: The Importance of Advocating for Yourself (S2E9)
11:13

Sandy Ko Fonseca: The Importance of Advocating for Yourself (S2E9)

Sandy Ko Fonseca: Empowering Women in Support (S2E8)
14:59

Sandy Ko Fonseca: Empowering Women in Support (S2E8)

Chris Warticki: Solve Your Problems Before Buying Tech (S2E7)
11:45

Chris Warticki: Solve Your Problems Before Buying Tech (S2E7)

Chris Warticki: How to Spark Collaboration in Support Teams (S2E6)
14:16

Chris Warticki: How to Spark Collaboration in Support Teams (S2E6)

Dr. Hui Wu-Curtis: Boost Employees for Long-Term Customer Success (S2E5)
20:35

Dr. Hui Wu-Curtis: Boost Employees for Long-Term Customer Success (S2E5)

Shilpa Verma: A Love for People Leadership (S2E4)
15:15

Shilpa Verma: A Love for People Leadership (S2E4)

Shilpa Verma: Empowering Support Operations with AI (S2E3)
13:24

Shilpa Verma: Empowering Support Operations with AI (S2E3)

Chris Romrell: Proactive Support Using AI (S2E2)
15:06

Chris Romrell: Proactive Support Using AI (S2E2)

Irit Eizips: Building a Customer Success Empire (S2E1)
16:47

Irit Eizips: Building a Customer Success Empire (S2E1)

Joe Andrews: Allies and Aspirations (S1E13)
19:15

Joe Andrews: Allies and Aspirations (S1E13)

Joe Andrews: From Analyst to Support Experience Advocate (S1E12)
17:28

Joe Andrews: From Analyst to Support Experience Advocate (S1E12)

Marlene Summers: Maintaining Work/Life Balance (S1E11)
14:40

Marlene Summers: Maintaining Work/Life Balance (S1E11)

Marlene Summers: Cultivating Authenticity as an Executive (S1E10)
13:41

Marlene Summers: Cultivating Authenticity as an Executive (S1E10)

Jacob Goodstein: Allyship Over Everything (S1E9)
17:40

Jacob Goodstein: Allyship Over Everything (S1E9)

Sanjeet Bali: Staying Fearless and Keeping Teams Motivated (S1E8)
15:18

Sanjeet Bali: Staying Fearless and Keeping Teams Motivated (S1E8)

Sanjeet Bali: The Importance of Monetization and Aligning to Business Goals (S1E7)
14:58

Sanjeet Bali: The Importance of Monetization and Aligning to Business Goals (S1E7)

2024 Predictions for Support and Success (S1E6)
15:21

2024 Predictions for Support and Success (S1E6)

A Business Continuity Plan that Holds Up (S1E5)
15:21

A Business Continuity Plan that Holds Up (S1E5)

Reducing Escalations, Measuring What Matters, and Changing Culture (S1E4)
13:37

Reducing Escalations, Measuring What Matters, and Changing Culture (S1E4)

Fostering Collaboration Between CX and Other Departments (S1E3)
20:17

Fostering Collaboration Between CX and Other Departments (S1E3)

Making an Impact at Speaking Events (S1E2)
14:52

Making an Impact at Speaking Events (S1E2)

Highlights from TSIA Envision 2023 (S1E1)
15:20

Highlights from TSIA Envision 2023 (S1E1)

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