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2023 SX Live Virtual Conference

Watch every session from 2023’s virtual conference, including case studies and discussions from experts across the support and success industry.

SX Live 2023 speakers
Chitra Madhwacharyula: How to Drive Support Innovation Through AI and Empathy (S2E10)
15:31

Chitra Madhwacharyula: How to Drive Support Innovation Through AI and Empathy (S2E10)

Sandy Ko Fonseca: The Importance of Advocating for Yourself (S2E9)
11:13

Sandy Ko Fonseca: The Importance of Advocating for Yourself (S2E9)

Sandy Ko Fonseca: Empowering Women in Support (S2E8)
14:59

Sandy Ko Fonseca: Empowering Women in Support (S2E8)

Chris Warticki: Solve Your Problems Before Buying Tech (S2E7)
11:45

Chris Warticki: Solve Your Problems Before Buying Tech (S2E7)

Chris Warticki: How to Spark Collaboration in Support Teams (S2E6)
14:16

Chris Warticki: How to Spark Collaboration in Support Teams (S2E6)

Dr. Hui Wu-Curtis: Boost Employees for Long-Term Customer Success (S2E5)
20:35

Dr. Hui Wu-Curtis: Boost Employees for Long-Term Customer Success (S2E5)

Shilpa Verma: A Love for People Leadership (S2E4)
15:15

Shilpa Verma: A Love for People Leadership (S2E4)

Shilpa Verma: Empowering Support Operations with AI (S2E3)
13:24

Shilpa Verma: Empowering Support Operations with AI (S2E3)

Chris Romrell: Proactive Support Using AI (S2E2)
15:06

Chris Romrell: Proactive Support Using AI (S2E2)

Irit Eizips: Building a Customer Success Empire (S2E1)
16:47

Irit Eizips: Building a Customer Success Empire (S2E1)

Joe Andrews: Allies and Aspirations (S1E13)
19:15

Joe Andrews: Allies and Aspirations (S1E13)

Joe Andrews: From Analyst to Support Experience Advocate (S1E12)
17:28

Joe Andrews: From Analyst to Support Experience Advocate (S1E12)

Marlene Summers: Maintaining Work/Life Balance (S1E11)
14:40

Marlene Summers: Maintaining Work/Life Balance (S1E11)

Marlene Summers: Cultivating Authenticity as an Executive (S1E10)
13:41

Marlene Summers: Cultivating Authenticity as an Executive (S1E10)

Jacob Goodstein: Allyship Over Everything (S1E9)
17:40

Jacob Goodstein: Allyship Over Everything (S1E9)

Sanjeet Bali: Staying Fearless and Keeping Teams Motivated (S1E8)
15:18

Sanjeet Bali: Staying Fearless and Keeping Teams Motivated (S1E8)

Sanjeet Bali: The Importance of Monetization and Aligning to Business Goals (S1E7)
14:58

Sanjeet Bali: The Importance of Monetization and Aligning to Business Goals (S1E7)

2024 Predictions for Support and Success (S1E6)
15:21

2024 Predictions for Support and Success (S1E6)

A Business Continuity Plan that Holds Up (S1E5)
15:21

A Business Continuity Plan that Holds Up (S1E5)

Reducing Escalations, Measuring What Matters, and Changing Culture (S1E4)
13:37

Reducing Escalations, Measuring What Matters, and Changing Culture (S1E4)

Fostering Collaboration Between CX and Other Departments (S1E3)
20:17

Fostering Collaboration Between CX and Other Departments (S1E3)

Making an Impact at Speaking Events (S1E2)
14:52

Making an Impact at Speaking Events (S1E2)

Highlights from TSIA Envision 2023 (S1E1)
15:20

Highlights from TSIA Envision 2023 (S1E1)

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