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2023 SX Live Virtual Conference

Watch every session from 2023’s virtual conference, including case studies and discussions from experts across the support and success industry.

SX Live 2023 speakers
Keynotes - SX Live 2023
Opening Keynote: Why Support Experience is Your New Moat in the AI Revolution
01:07:57
Myths, Facts, and Opportunities of Generative AI
01:00:26
The Human Side of Data: Leveraging Thick Data to Understand Customer Experiences with Tricia Wang
38:18
Support + Success: Better Together
59:26
2023 Support Experience Awards Ceremony
38:45
Generative AI - SX Live 2023
A Generative AI Roadmap to Better Support Experience
53:06
Generative AI: The Catalyst to Transforming Your Customer Experience
50:25
Opportunities and Risks of Generative AI with Deepam Mishra
38:32
Conversational AI Roundtable: Build vs. Buy
45:44
Support Experience - SX Live 2023
Winning the Availability Battle: IBM Proactive Support Explained
39:09
Case Study: How Salesforce Shifted Escalations from Reactive to Proactive
50:35
Every Support Case Tells a Story, If You Just Listen!
42:02
Product Experience Redesigned Through Customer Support
44:39
The Five Finance Love Languages: Learning How to Talk to the CFO
59:02
The Road to Support Efficiency and Better Outcomes
45:43
Case Study: How to Design Support Services that Customers Actually Value
49:31
Hidden Signals: How CX is Getting Proactive by Finding the Needles in the Haystack
57:52
Agent Experience - SX Live 2023
The Power of Satisfied Employees: Unleashing Happy Customers, Retention, and Loyalty
58:47
Enabling Growth for Support Engineers: The Starting Point for Technical Talent
59:49
Case Routing Reimagined: Maximizing Employee Experience, Customer Experience, and Internal Efficiency
44:40
Best Practices for QM and Coaching Using Automation
49:45
Motivation Isn’t the Problem: Using Simple Models to Pinpoint Team Problems
35:10
Collaboration - SX Live 2023
Business Outcomes Through Success and Support Synergies: No New Headcount Needed
57:22
How to Build a Pain Chain for Better Adoption and Upsell
47:44
Elevating Customer Experience with Strong Cross Functional Collaboration
01:00:32
5 Ways Customer Success Can Use Support Data to Reduce Churn
31:08
Lessons Learned: Perspectives from a Decade in Customer Success
59:02
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