Agent Experience

Agent Experience

Best Practices For Driving Agent Retention and Empowerment

Best Practices For Driving Agent Retention and Empowerment

Brian Blumenthal & Darren Bovis | 27 min

Putting Tech Support Engineers on the Fast Track

Putting Tech Support Engineers on the Fast Track

Support VP Roundtable | 43 min

The Power of Satisfied Employees: Unleashing Happy Customers, Retention, and Loyalty

The Power of Satisfied Employees: Unleashing Happy Customers, Retention, and Loyalty

Mohammed Ajouz & Alice Petrovich | 59 min

Envisioning the Future for Support Technicians

Envisioning the Future for Support Technicians

John Ragsdale | 38 min

Case Routing Reimagined: Maximizing Employee Experience, Customer Experience, and Internal Efficiency

Case Routing Reimagined: Maximizing Employee Experience, Customer Experience, and Internal Efficiency

Francoise Tourniaire | 45 min

Enabling Growth for Support Engineers: The Starting Point for Technical Talent

Enabling Growth for Support Engineers: The Starting Point for Technical Talent

Support VP Roundtable | 60 min

Best Practices for QM and Coaching Using Automation

Best Practices for QM and Coaching Using Automation

Nir Galpaz & Eddie Gonzalez & David Wilson | 50 min

Motivation Isn’t the Problem: Using Simple Models to Pinpoint Team Problems

Motivation Isn’t the Problem: Using Simple Models to Pinpoint Team Problems

Chad Bates | 35 min

Email

Email

First Name

Last Name

Company Name

Job Title

Country

Search for