Ryan Radcliff & Rob Hartwig
41 min
Ep 6: The First Step to Proactive Support: Sentiment Analysis
Support teams want to get better at prioritization, or install case deflection, but before any of those initiatives, sentiment analysis gives you the baseline to make your operations more efficient, retain your customers and support team, and improve the customer experience. Rob and Ryan go deep on sentiment analysis and why customers like Salesforce and Gainsight thrive from it.
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