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Take Five: The Best of the Library

Take Five: The Best of the Library

EXCLUSIVE
Ep 22: How to Upgrade Your Support Strategy

Ep 22: How to Upgrade Your Support Strategy

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Emre Tekoglu | 4 min
EXCLUSIVE
Ep 21: How is Support Experience Changing Customer Service?

Ep 21: How is Support Experience Changing Customer Service?

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Krishna Raj Raja | 5 min
EXCLUSIVE
Ep 20: How to Bridge the Gap with CFOs

Ep 20: How to Bridge the Gap with CFOs

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Kincy Clark | 4 min
EXCLUSIVE
Ep 19: How Do You Unlock Opportunities for Support Engineers?

Ep 19: How Do You Unlock Opportunities for Support Engineers?

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Stephen Eaton & Paul Lyons | 4 min
EXCLUSIVE
Ep 18: How Can Customer Insights Affect Strategic Decision-Making?

Ep 18: How Can Customer Insights Affect Strategic Decision-Making?

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Krishna Raj Raja | 3 min
EXCLUSIVE
Ep 17: How Do You Partner with Engineering, Success and Support?

Ep 17: How Do You Partner with Engineering, Success and Support?

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Paul Lyons | 5 min
EXCLUSIVE
Ep 16: Tips for Using Data Analysis and Metrics

Ep 16: Tips for Using Data Analysis and Metrics

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Stephen Eaton | 6 min
EXCLUSIVE
Ep 15: The Story Behind Proactive Support at Mulesoft & Salesforce

Ep 15: The Story Behind Proactive Support at Mulesoft & Salesforce

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Judith Platz | 5 min
EXCLUSIVE
Ep 14: How to Measure and Manage Support Value Investment

Ep 14: How to Measure and Manage Support Value Investment

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Kincy Clark | 5 min
EXCLUSIVE
Ep 13: The CFO's Role in Touchless Support

Ep 13: The CFO's Role in Touchless Support

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Paul Lyons | 3 min
EXCLUSIVE
Ep 12: Opportunities for Automation in Support

Ep 12: Opportunities for Automation in Support

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Paul Lyons | 4 min
EXCLUSIVE
Ep 11: How Gen AI will Enhance the Nature of Customer Engagement

Ep 11: How Gen AI will Enhance the Nature of Customer Engagement

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Nick Mehta & Krishna Raj Raja | 5 min
EXCLUSIVE
Ep 10: Support and Success Alignment Contributes to a More Seamless CX

Ep 10: Support and Success Alignment Contributes to a More Seamless CX

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Nick Mehta & Krishna Raj Raja | 5 min
EXCLUSIVE
Ep 9: The Business Case for Investing in CX, Customer Success, and Support

Ep 9: The Business Case for Investing in CX, Customer Success, and Support

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Nick Mehta & Krishna Raj Raja | 2 min
EXCLUSIVE
Ep 8: Why Customer Success Should Own Customer Advocacy

Ep 8: Why Customer Success Should Own Customer Advocacy

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Wayne McCulloch | 5 min
EXCLUSIVE
Ep 7: How Do You Define the CCO Role?

Ep 7: How Do You Define the CCO Role?

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Wayne McCulloch | 4 min
EXCLUSIVE
Ep 6: How Should the CSM Role Differ in a Subscription vs. Consumption Model?

Ep 6: How Should the CSM Role Differ in a Subscription vs. Consumption Model?

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Wayne McCulloch | 3 min
EXCLUSIVE
Ep 5: The 3 Best Metrics for Measuring Team Performance

Ep 5: The 3 Best Metrics for Measuring Team Performance

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SX Live City Tour: Austin | 2 min
EXCLUSIVE
Ep 4: How to Manage Cost Cutting in Support Organizations

Ep 4: How to Manage Cost Cutting in Support Organizations

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SX Live City Tour: Austin | 5 min
EXCLUSIVE
Ep 3: The Secret to Cross-Functional Success

Ep 3: The Secret to Cross-Functional Success

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SX Live City Tour: Seattle | 5 min
EXCLUSIVE
Ep 2: How Can We Better Align Support with Finance?

Ep 2: How Can We Better Align Support with Finance?

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SX Live City Tour: Seattle | 5 min
EXCLUSIVE
Ep 1: What Does Support Experience Mean to You?

Ep 1: What Does Support Experience Mean to You?

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SX Live City Tour: Seattle | 5 min
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